Shipping Information

We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from Birmingham Research Lab, you accept the policies contained herein.

International Shipping

Shipping fees are calculated based on the total weight of your order. A minimum shipping charge of £50 applies to all orders.
 
Estimated delivery time is 10–14 working days, depending on destination and customs processing.
 
For more accurate shipping quotes, please contact our team directly.

Transit, Handling & Order Cut-Off Time

  • Order handling time is 1-3 business days (Monday to Friday). 
  • Order cut-off time will be 02:00 PM (GMT) Greenwich Mean Time (London)

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country’s customs office.

Shipping Delay:

There are some factors affecting shipping that are beyond our control, including

  • Weather conditions
  • Holiday seasons
  • Errors by the shipping company (Royal Mail)

Important: Allen & Moore cannot be held accountable for any delays caused by the customs clearance process in the destination country. Customs authorities solely determine when to release your package, and we have no control over this process.

Shipping Status:

Once your order ships, you’ll promptly receive a shipping confirmation email containing your tracking number.

If you don’t receive the shipping confirmation email immediately, don’t worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven’t received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at enquiry@bmhresearchlab.com

Change of Address

If you need to update your shipping address, please contact us at  enquiry@bmhresearchlab.com within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

If you have any further questions, please contact our customer service at

Email: enquiry@bmhresearchlab.com